Natalie Collins, MHA
Senior Practice Transformation Consultant
Orange County, CA
EXPERTISE
Healthcare Operations
HEDIS/STARS Quality Management
Practice Transformation
Process Improvement
Value-Based Care Innovation
Natalie is an accomplished provider experience and service design professional with over 10 years of expertise in client success, project management, strategic planning, and value-based contract management. She excels in human-centered design, leveraging diverse data sources to create actionable insights that enhance end-to-end experiences. Skilled in stakeholder collaboration and team mentorship, Natalie is dedicated to fostering a culture of continuous improvement in customer experience.
As a Senior Practice Transformation Consultant, Natalie drives practice transformation by partnering with payer and provider entities to identify quality improvement opportunities and then co-design, implement, and track practicable interventions to achieve organizational goals. Currently, she is focused on providing care transformation coaching to improve Medicare Advantage & Medicaid quality improvement measures under the Partnership for Quality Care Innovation (PQCI) initiative Program.
Before joining Elevation Health Partners, Natalie gained substantial experience in the healthcare sector, working with several large health plans, including Elevance Health (formerly Anthem) and United Healthcare. Her background spans roles in healthcare operations management, billing and coding, risk adjustment, HEDIS/STARS reporting, process improvement, provider relations, network management, and value-based care. This extensive experience has equipped her with a strong skill set, enhancing her professional expertise across all lines of business.
Outside of the office, Natalie enjoys writing poetry, traveling, rollerskating, and spending time with family. Natalie is also a certified yoga instructor.